Support
Frequently Asked Questions
What is MaxCast?
MaxCast is a premium IPTV service providing unlimited access to live TV channels, Video on Demand (VOD), movies, series, and sports events. It offers seamless streaming on various devices with global coverage in over 200 countries.
What devices are compatible with MaxCast?
MaxCast works on a wide range of devices, including Smart TVs, Android TVs, Android Boxes, smartphones, tablets, Apple devices (iPhone, iPad, Apple TV), Amazon Fire Stick, Kodi, and MAG Boxes. As long as you have a stable internet connection of at least 10 Mbps, you can enjoy smooth streaming.
MAG Box Users:
To activate your MAG box, you must first email our support team with your device’s MAC address. Once we receive your MAC address, we will generate and send the portal link/code specifically configured for your device. Activation cannot be completed without submitting the MAC address to support first.
Is there a free trial?
Yes! We offer a 12-hour free trial so you can explore the service and see if it’s the right fit for you. If you have any questions or run into any issues, our support team is here to help.
What channels and content are available?
We offer over 9,000 live channels, including premium movie channels, sports packages, and content from countries like Canada, Denmark, and the United States. Our VOD library includes 140,000+ movies and series. Detailed channel lists are available on our website, covering categories like general, documentary, cinema, entertainment, kids, music, sports, and 24/7 channels.
Is MaxCast legal?
MaxCast provides access to publicly available IPTV streams and VOD content. Users are responsible for complying with local laws regarding streaming services. We do not host or distribute copyrighted material without permission.
How do I set up MaxCast on my device?
After subscribing, check your email for account details. Download a compatible IPTV player app (e.g., IPTV Smarters, GSE Smart IPTV) on your device, enter your credentials (username, password, and server URL), and start streaming. For assistance, contact our 24/7 support via WhatsApp or email.
What internet speed do I need?
A stable internet connection of at least 10 Mbps is recommended for smooth HD streaming. Higher speeds (20+ Mbps) are ideal for 4K content or multiple streams.
How can I contact support?
Our expert support team is available 24/7. Reach us via WhatsApp, email (kimsbrian39@gmail.com), or the contact form on our website for help with subscriptions, setup, activations, or technical issues.
What is your refund policy?
Refunds are available within 7 days of purchase if the service does not meet your expectations and you’ve contacted support for troubleshooting. After 7 days, no refunds are issued, but we can assist with plan adjustments.
Are there any geographic restrictions?
MaxCast provides global access with servers in 200+ countries, but some content may be region-specific due to licensing. Use a VPN if you encounter geo-blocks, though our service is designed for worldwide use.