Refund Policy

1. Introduction

This Refund Policy (“Policy”) outlines the terms and conditions under which MaxCast (“we”, “us”, “our”, or “the Company”) provides refunds to users (“you”, “your”) for purchases and subscriptions made through our website https://maxcast1.com/ (“Website”) or related services (“Service”). By subscribing to or using the Service, you agree to this Policy as part of our Terms & Conditions.

2. Free Trial

We offer a free trial period to allow new users to test and evaluate the Service before committing to a paid subscription.

The duration of the free trial and the features available during it are specified on the Website.

You are encouraged to use this trial to assess the Service’s quality, compatibility with your devices, and overall experience.

No payment will be charged during the free trial period. When the trial ends, you may choose to subscribe to a paid plan.

3. 7-Day Refund Policy

We want you to be satisfied with your experience. Therefore, we offer a 7-day money-back guarantee under the following conditions:

You may request a full refund within seven (7) days of your initial purchase or subscription activation date.

Refunds will be issued only once per customer and only for first-time purchases.

Refund requests made after 7 days of activation are not eligible for reimbursement.

Refunds apply only to subscription fees paid directly to MaxCast through our official Website. We are not responsible for payments made through resellers or third parties.

4. Eligibility for Refund

To qualify for a refund:

You must contact our support team within the 7-day refund period via the official support email or form listed on our Website.

Your account must be in good standing and must not have violated any of our Terms & Conditions or Acceptable Use Policy.

Refunds will not be provided in cases of misuse, violation of Terms, or fraudulent activity.

5. Non-Refundable Situations

Refunds are not available in the following circumstances:

The 7-day refund period has passed.

You used a significant portion of the Service beyond normal trial or testing use.

Your access was suspended or terminated due to a violation of our Terms & Conditions.

The issue arises from your device, internet connection, or incompatible hardware/software.

You purchased from an unauthorized reseller or third-party platform.

6. How to Request a Refund

To request a refund:

Contact our customer support within 7 days of your purchase.

Provide your subscription details (username, payment reference, email).

Our support team will verify your eligibility and process your refund within a reasonable time (typically 5–10 business days, depending on your payment provider).

7. Refund Method

Refunds are issued through the same payment method used for the original transaction unless otherwise agreed. Processing times may vary depending on your payment provider or financial institution.

8. Changes to This Policy

MaxCast reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our Website and will take effect immediately upon posting. It is your responsibility to review this Policy periodically.

9. Contact Us

If you have questions or need assistance with a refund request, please contact our support team using the contact details provided on our Website.